customer-success

LLM agents built for control. Designed for real-world use. Deployed in minutes.

Modern, open source, self-hosted customer support desk. Single binary app.

Second Sight - Data Driven Customer Success

📖 A curated list of awesome tech resources for customer success and customer intelligence.

🐵 Export the latest list of users on your marketplace to your Mailchimp account easily.

Enablement Notebook for new and existing Dynatrace users

Microservice-based Onboarding Generator

↗ Pipz Tracker is a zero-dependency library that includes tracking in your application.

Collects feedback via forms, analyzes sentiment with Google Gemini AI, saves feedback in Google Sheets, and alerts Customer Success on negative reviews.

Ticket Classification Workflow with AI automatic classification of tickets + Intercom integration to receive customer inputs + Slack Notifications + Pipedrive Integration for creating Deals according to the ticket.

Showcases my work at Finzooid (2019–2022) in customer success and marketing ops using ChatGPT, Power BI, Buffer, and SQL. Includes anonymized examples of feedback analysis, KPI tracking, social scheduling, and churn prediction workflows.

A comprehensive resource designed to help professionals working in Customer Success excel in their roles.

Playbooks, SOPs, and customer-facing resources showcasing my Customer Success approach — adoption, renewals, and retention strategies.

In this project, I analyzed whether the new website platform features, introduced in 2022, have increased student engagement for 365 Data Science using Microsoft Excel

Kustomer integration for the Solidus eCommerce platform.

A Dynatrace Launchpad filled with various helpful links and resources so any customer can have a great foundational starting point in the platform.

Python CLI to run health checks to ensure verified Clouddockit Scan setup

This dashboard helps us track agent performance and related data, By using the displayed data, we can improve agent performance to meet our needs.